Support

Stuck on something? Most answers are below. If yours isn't, email us at support@waviasl.com and we will reply as soon as we can.

Where is my progress saved?

Your lesson progress, streaks, favorites and settings are stored on your device. Depending on your device settings, Apple iCloud Backup or Android's Google backup may back them up, so they can come back when you restore a phone from that backup.

How do I manage or cancel my subscription?

Subscriptions are managed by the store you bought from. On iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → Profile → Payments & subscriptions → Subscriptions. Canceling stops future renewals.

I bought Premium but the app doesn't show it

Make sure you are signed in to the same Apple or Google account you bought with, then use Restore purchases in the app.

A video won't play

Check your connection and try again. If a specific sign keeps failing, email us the lesson name and we will look into it.

How do I delete my data?

Data stored only on your device is removed when you use the app's delete controls or uninstall Wavi. Device backups stay until you remove them in your Apple or Google account settings. To ask about deleting other information associated with Wavi, email support@waviasl.com. See the Privacy Policy for details.